Frequently asked questions
Where do you source your beef from?
We grow 100% of our own cattle here on the farm just outside Burraboi, NSW. We have 4200 acres with about 200 cattle. We breed cattle and raise them in a pure free range environment to the highest animal welfare standards and high quality meat producing practices, including low stress animal handling, open paddocks, pasture, cover, shelter. Our cattle are free from antibiotics and hormones.
What’s your returns policy?
Pattison Pastoral is liable for faulty products and will happily accept returned goods and refund monies only if the product is agreed to have been faulty prior to delivery and we are notified within 7 days of product being received, not thereafter. Pattison Pastoral is not responsible for poor handling after dispatch with another carrier, however we will pursue concerns from customers if they arise and seek their reimbursement.
Can we visit the farm?
Yes! We are committed to transparency so come and meet us and our family. Just get in touch to make sure we’re not too busy in the paddock. We now have a farm stay and would love if you could stay with us for a few days!
Are your beefy goods gluten free, and do you ever use preservatives?
We avoid using anything other than meat, vegetables, spices and salt to handcraft our products, using traditional old school methods.
How long do the products last for?
When kept at the advised temperatures of 2-4ºC (fresh beef) our goods have minimum 2 weeks best before dates. The goods are vac sealed, we cannot ensure that UNSEALED fresh beef will last for longer than 5 days if not stored correctly at home. Our sausages and rissoles have a shorter best before date.
How is your beef packed?
Our beef is portioned and vacuum packed for leak free convenience. Each pack is labelled with the cut and use by date. The use by date applies to the cut as fresh. It is then packed in a sealed recyclable box. From time to time we choose to freeze our beef to uphold quality at eating time.
Can we alter what’s in our beef box?
We are able to accommodate some modifications and even sausage recipes. For example, if you would like Osso Bucco instead of diced beef, or if you like spicy sausages. Get in touch to see if we can help with your request.
Home delivery dispatch policy
Home delivery orders will be delivered with a refrigerated courier to your door. Please include your phone number and arrange for someone to be available for accepting the delivery. The delivery driver will call before arrival. If you live in a hard-to-reach area get in touch and we can see if we can organise to meet at a suitable location.
In the event of an order going missing in transit, goods being destroyed or damaged we will endeavour to find and replace your order if necessary.
Delivery cost is $10 to VIC and Deniliquin and $25 to NSW. Pick up is free from the Little Pork Deli in Barham.
|Regional Vic including the peninsulas||Fridays|
|Echuca, Moama, Shepparton||Thursdays|
|Wagga Wagga and surrounds||Tuesdays|
|Syd metro (Western & Southern Suburbs)||Thursdays|
|Sydney Metro (CBD & Northern Suburbs)||Fridays|
|NSW South Coast, North Coast, Central Coast and Newcastle||Fridays|
|NSW Far South Coast||Wednesdays|